Refund Policy

Return

We offer a 30- day money-back guarantee. The return period starts the day after you receive the item. In order for you to return a product, it must be in a substantially unaltered condition , i.e. unused and not destroyed or damaged and in such a condition that it can be sold to a new customer without a price reduction.

Contact customer service if you would like to make a return. You will receive a prepaid return fee , the cost to use this is 89 SEK.

Changes

Unfortunately, we are unable to offer exchanges as we cannot guarantee that the requested colour or model is available. We recommend that you place a new order first to ensure that the size or colour you want is reserved for you. Then contact us to receive a returns label via email.

Complaint

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint should be sent immediately after the defect is discovered.

How do you proceed with a complaint?

• Any errors and defects should always be reported to info@scandiluma.se where you provide your name, address, email address, order number and a description of the error.
• If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.