Terms of Use

Scandiluma.se is owned and operated by FMS Group AB (Corporate ID: 5590786058).

Ordering

• Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is something wrong with the order confirmation, please contact us immediately via chat or email to info@scandiluma.se If you have not received an order confirmation in your inbox, you will find the email in your spam folder.

Delivery

• We treats your order within a maximum of 2 working days
• Our normal delivery times are 4–8 working days.
• Orders placed on weekends will be shipped the following Monday at the earliest.
  
• If tracking history If your order is not updated within 7 days of delivery confirmation, you should contact our customer service.
• At no picked up package We charge a fee of 150 SEK to cover our transport and administration costs.

Complaint

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint should be sent immediately after the defect is discovered.

How do you proceed with a complaint?

• Any errors and defects should always be reported to info@scandiluma.se
•   where you provide your name, address, email address, order number and a description of the error.
• If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.

Product information

We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.

Changes to the General Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions will be deemed accepted upon placing an order or visiting the Website.

Dispute and choice of law

In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer can contact the Swedish National Board of Complaints, see arn.se.

In the event of a dispute, we will follow decisions from ARN or a corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.